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What Equipment Is Needed For A Call Center?

If you are involved in the call center industry, you have no doubt or guess that answering phones and providing customer service are the main components of your This is true whether you are selling cars, electronics, or health…

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How Do I Set Up An Outbound Call Center?

The question “How do I set up an outbound call center?” is a common one to encounter among business The truth of the matter is that setting up a call center is not as difficult as it may seem…

know-the-demand-of-cloud-based-call-center-software-market-by-trending-key-players:-genesys,-avaya,-zendesk-–-ksu-|-the-sentinel-newspaper-–-ksu-|-the-sentinel-newspaper

What Is a Virtual Call Center?

What is the virtual call center? How does it work? How do you get one? The best way to answer this question is to first understand how these centers In general, the way it works is like this: First,…

Scaling During A Pandemic: How Glovo Adapted To The New Normal [CloudTalk Webinar]

Scaling During A Pandemic: How Glovo Adapted To The New Normal [CloudTalk Webinar]

What can we learn from Glovo, Spain’s 2nd Unicorn? The start-up that just closed the largest funding round in Spain’s history at a value of €450M (that’s over half a billion dollars for anyone in the US). The on-demand delivery…

Microsoft Teams Phone System Missing Features in 2021

Microsoft Teams Phone System Missing Features in 2021

What features are missing from Microsoft Teams Phone System in 2021? Mike Smith reviews several of the most common missing features, on the Microsoft Teams Phone System platform, in 2021, that are important to mid-size companies. He also explains how…

Did you know Yealink has VOIP headsets?

Did you know Yealink has VOIP headsets?

We’ve got a LOT of IP phones at Rich Technology Group, but anyone who knows me well knows I’m a COMPLETE Yealink SNOB; which is why I got super excited when I found out Yealink has VOIP headsets! CLICK HERE…

How To Choose Call Center Software

The Best Call Center Phone Systems for 2021

In this article, I will cover the best call center phone systems for I will also discuss what you should look for in call center phone systems, and how to narrow down your choices so that you can find…

Best Call Center Software For Small Business Review (2021)

The Best Call Center Software Phone System Features

If you manage a call center, it is important to choose the best call center software phone The best systems have features that make your life easier and improve your call center If you are looking for a…

How durable is Nextiva's X-651R? Let's Ask My 3 Year Old!

How durable is Nextiva’s X-651R? Let’s Ask My 3 Year Old!

Nextiva’s X-651R cordless IP phone boasts that it’s rugged and drop resistant. To put its durability to the test, we decided to ask my DESTRUCTIVE 3 year old son what he thinks! If you’re interested in a custom quote with…

How durable is Nextiva's X-651R? Let's Ask My 3 Year Old!

How durable is Nextiva’s X-651R? Let’s Ask My 3 Year Old!

Nextiva’s X-651R cordless IP phone boasts that it’s rugged and drop resistant. To put its durability to the test, we decided to ask my DESTRUCTIVE 3 year old son what he thinks! If you’re interested in a custom quote with…