SMS Text Messaging for an Improved Customer Experience | CallTrackingMetrics

Best Call Center Software: CloudTalk

In this part of our series on SMS text messaging, learn how to engage with current customers through various features in the CallTrackingMetrics platform including bulk texts, list and opt-in management, and custom hold time call back campaigns.

CallTrackingMetrics (CTM) is the only all-in-one call tracking and contact center solution. More than 100,000 users around the globe trust CTM to manage communications for their marketing, sales, and service teams.

CallTrackingMetrics has also been recognized in Inc. Magazine’s 5000™ list of fastest-growing private companies and as a leader on G2 for inbound call tracking software, UCaaS, and CCaaS categories.

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Best Call Tracking Software: Nimbata

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